Guerin rent a Car in Lisbon

🕗 opening times

comments 3

• 

  Rafael Madureira

  :: 15 April 2018 17:17:49

  Se é para prejudicar o cliente, a Guerin é a primeira, nem no Brasil fui tão roubado quanto por eles. Devolvi o carro antes do prazo (3 dias antes) e a Guerin não me deu os km do contrato, me cobrando a mais cada um que eu passei e além disso, não me devolveu os dias de aluguel a mais. Abuso total, fujam deles.

• 

  Karine Mike

  :: 01 February 2018 12:04:26

  Awful, sexist and Rude. I started to conversation with “Hi I have a reservation” the guy at the counter then said with a condescending tone “congratulations”. And then the whole process went downhill. Not sure if it was because I was from North America, a woman, or because the reservation was through National. I have executive elite status with national and a professional for work. My company has a contract with National and they cover the insurance. The counter then proceeded to try inform me that for 300 euros more than agreed contract I would not be charged 3000 euros on two credit cards and forced to pay up front 31,000 in case anything happens to the car. I started to get annoyed knowing exactly that he was scamming me. He spoke Portuguese to his colleagues thinking I couldn’t understand his derogatory about me. I then left and went next door to Europcar, spoke to their manager and they informed me that what Guerin was doing was illegal. They were aware that Guerin does this for North Americans/ others on a regular basis. They gave me a equivalent car at 30 euros cheaper and included the toll fees. No extra deposits other than the regular rental amount. One credit card. Never go to Guerin...I was warned about the one downtown but I never had issues elsewhere in Europe.

• pt

  Luiz Claudio Fonseca

  :: 27 January 2018 21:37:35

  Recebi um excelente carro. Atendimento rápido tanto na hora de retirar o carro quanto na devolução.