Hertz Biludlejning en Lisboa

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comentarios 5

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  A. Sierra Reed

  :: 28 May 2018 01:38:07

  I had the worst experience at Hertz in Lisbon. I tried to return the car a day early to my assigned drop off location. As soon as I pulled into the hertz location the police stopped me because apparently you cannot make a left turn into the location. The police officer was stopping a lot of people at Hertz, its like he waits there to ticket people. My friend and I noticed Hertz was closing soon, so she went inside and told them what was going on and asked if we could still return the car here. They told her they closed the gate and to return the car at the airport location. We asked if we would be charged extra since that was not our drop off location. They said we would NOT be charged extra. We drive to the airport and upon checkout I noticed Hertz added another 35 Euros to the bill for different drop off location. We told the representative we were told to come to the airport to drop off the car and we wouldn't be charged extra. She said "Sorry, there is nothing I can do for you, call customer service. Before I left Hertz, I called the customer service number. A representative named Kathy stated I would be reimbursed 35 Euros for the extra charge plus another 25 Euros for the inconvenience. 3 days later, I noticed this high charge on credit card for Hertz. I called customer service back, They stated Kathy should of never told me I would be reimbursed. They have confirmation of her promising me this refund and she was incorrect. They said the Portugal Hertz is privately owned and they cannot reimburse me. How can a representative promise a customer something and the company try to take it back. Worst car rental experience. Poor customer service.

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  Marion Nicol

  :: 08 May 2018 11:20:25

  Arnaque! Vous voulez louer une voiture pour 78€ et vous en avez pour 168€. Nous avons été « bonne poire » et c’est aussi de notre faute mais c’est dommage de prendre les clients pour des c***! Avis aux voyageurs : ne pas aller à Lisbonne mais plutôt dans la région de sintra vous gagnerez votre temps et votre argent.

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  Semih Emre AYYILDIZ

  :: 30 April 2018 17:43:35

  Ferah bir ortam, düzenli sistem, kısa bekleme süresi. Araçların arkada hazır ve kolay ulaşılır olması harika.

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  Eugenio Mari

  :: 10 April 2018 10:17:22

  Avevamo il ritiro dell'auto alle ore 10.00. Ci consegnano la macchina alle 12.10. Più di due ore di attesa. Il giorno di Pasquetta con una trentina di persone in fila circa c'erano solamente due persone. Avete le prenotazioni? Bene, avete quindi anche un'idea dell'affluenza prevista per quel giorno e per quell'ora. Organizzazione!

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  Cinde Lucas

  :: 21 March 2018 23:35:16

  Easy check in and out. Last minute booking and car was available, clean and in great condition. Also there is a mini gas station right in front that is not associated with Hertz which makes for convenient refueling before returning your rental!