WR São João da Madeira Hotel em São João da Madeira

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comentários 5

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  Isabel Cardoso

  :: 03 January 2018 22:59:00

  Fui a um almoço de batizado neste hotel e devo dizer que nunca pensei que pudesse existir um tão péssimo serviço à mesa. A incompetência foi tanta que nem dá para acreditar! Preço demasiado elevado para o serviço que oferece. Não recomendo a ninguém.

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  Ben Hudson

  :: 30 July 2017 11:31:58

  Hotel almost ruined my brother's wedding with incompetent booking and down right dishonest treatment. Aircon was terrible and the fitness centre is useless.

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  Joshua Hudson

  :: 30 July 2017 09:16:38

  Absolutely disgraceful, incompetent service. It is so difficult to know where to start. It's really like something out of a comedy film, I've never seen anything like it in my life. -we had a wedding with many guests from all iver the world staying here. Although we booked 6 months in advance some guests were told they had no reservation. Then when we spent 1 hour proving they did, the staff finally agreed. Then when we left and the guests came back from the car to get their bags, the same thing happened "sorry, no reservation". It required another half hour discussion (in portuguese so no language barrier) to resolve the issue. Turns out they manage some of their bookings on pen and paper and the guy who did these bookings was on holidays! -they messed up all the pricing and were trying to charge us over double. That was another 1.5 hour discussion, they agreed they made a mistake and all was resolved. Until the next day (our wedding day) when they tried to hit us up for more money. We had to yell at them to shut them up and explain it was the wedding day and we are not dealing with their incompetence. -we booked a salon for the morning of the wedding where hair-dressers and makeup artists would come and prepare people for the wedding. They assured us in advance it was all booked. Then on the wedding day, when the hairdressers arrived, they claimed there was no room available. They spent half an hour trying to sort it out. We eventually had to have the hairdressers come into one person's bedroom and people got their hair done on the beds. Because of this mess-up, some women missed out on getting their hair done on the wedding day. -We requested a chair (yes a simple task!) For the hairdressers, who were now trying to do their work in a crammed bedroom thanks to the hotel's incompetence, and the chair arrived 3 hour later ! (As we were leaving for the wedding). -To sort out the booking mess the reception decided to call the bride on the wedding day. I yelled at them and told them not to. I found out later that they did anyway. They stressed her with all these issues. -everyone ended up late (and stressed) for the wedding. - one of the guests, although having checked in, was not checked in on the system and the hotel staff double-booked the room!!! -one guest came back to their room with an open door as the cleaners didn't close it after themselves. -they promised a discount with the group booking but after all of the hassle and their mathematical incompetence we ended up paying full price. -minor detail, but how can a 4 star hotel have no iron? So much pain dealing with these people.

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  Rui Oliveira

  :: 18 July 2017 17:18:38

  Bom serviço de pequeno almoço. Salas de conferências e reuniões com boas condições. Simpatia no atendimento

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  Fábio Gomes

  :: 26 November 2016 23:52:41

  Hotel com ar business sem dúvida. Restaurante caro e pequeno almoço com pouca variedade. O Wi-Fi não funciona correctamente apesar de terem vários APs sendo impossível utilizar a Internet. Televisão 4:3 no quarto pequena com razoável oferta de canais. 2 camas individuais pequenas juntas a servir de cama de casal. Garagem de difícil acesso para veículos tipo carrinhas.