Thrifty in Lisboa

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comments 5

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  Roos Rabenberg

  :: 09 November 2017 18:11:49

  Surprisingly good service! We rented a car in Porto and returned it in Lisbon. In a few minutes the car was checked and the paperwork was done. The employee even gave us great tips about Lisbon and the best places to go! Would definitely recommend this place.

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  Manik S

  :: 19 August 2017 14:22:29

  This Thrifty branch shares Hertz's building. Even with a reservation, be prepared to wait for more than an hour to pick up your vehicle. The ticketing system is intriguing, and doesn't allow the customer to infer how long they'll have to wait. Staff are as helpful as they can be, but dealing with customers takes time, and there simply aren't enough employees to process the sheer volume of peak-season customers. Arrive early, or bring a good book. The vehicles themselves appear to be satisfactory, but the pickup process really sours the experience. As with all rental establishments, watch out for hidden fees!

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  chris schonewille

  :: 03 July 2017 20:15:43

  Waiting for over 1,5 hour to be helped by the desk (handled by Hertz at Lisbon Airport). Car was pre-ordered. Don't go there. Desk staff 2 out of 4. " For complaints please contact the management" , which was of course not available. At least 10 people were terrified. Some left for an alternative.

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  Aldo Lauria Santiago

  :: 07 January 2017 17:16:46

  Not thrifty. Can't return car after 7 at downtown location as promised when I made the reservation.

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  Katerina Orfanidi

  :: 22 November 2016 22:27:27

  The worst ever service! After a nightmare 60 minute drive through the town to return the car to Hertz, we arrived at 18:02 and they were sitting at their desk but declined to accept the car and had us drive to the airport. What a nightmare! Especially Helder who was arrogant and not helpful. He made a pregnant lady go to the airport rather than opening the automated garage door and park the car, even after we begged... unacceptable!